1. Who provides the service
Services are provided by AceLogic International Education Consultancy Pvt. Ltd., 1st Floor, Mangalam Junction, Chathannoor, Kollam, Kerala 691572, India, established in 2022. These terms are governed by the laws of India and the courts at Kollam, Kerala have exclusive jurisdiction.
2. What we do
AceLogic is a guidance service. We provide career counselling, profile assessment, course and institution selection, application and document guidance, SOP and LOR guidance, scholarship information, student-visa documentation guidance, education loan guidance and related support, as described on the Services pages. We also provide consulting to institutions and access to certification programmes run by partner organisations.
We are not an educational institution, an examining body, a visa authority, a lender or a scholarship provider. We do not award degrees, certificates, visas, loans or scholarships.
3. What we do not promise
Admission, scholarship, loan and visa decisions are made solely by institutions, awarding bodies, lenders and government authorities according to their own rules, which change without notice. We do not guarantee admission to any institution, any scholarship, any visa outcome, any employment or any specific result. Any success figures on this website are historical, describe past students only and are explained with their basis where shown.
4. Your responsibilities
- Provide complete, accurate and current information and documents. We rely on what you tell us; applications submitted with false or misleading information may be rejected and can carry legal consequences.
- Meet deadlines we communicate and respond to requests for documents promptly.
- Read and understand every offer letter, fee schedule, contract and visa condition before you accept it. The final decision to apply, accept an offer or travel is yours.
- Verify information independently where it matters to you. We source information from institutions and authorities in good faith, but it may change after we share it.
5. Fees
- The first counselling session is free and carries no obligation.
- Where a service has a fee, it will be stated in writing before you commit, together with what it covers and our refund terms for that service.
- Application fees, entrance-test fees, tuition, hostel charges, English-test fees, visa fees, medical and biometric charges, courier and translation costs and similar amounts are set and charged by institutions, authorities and third parties. They are not our fees and are not refundable by us.
- We may receive a fee or commission from partner institutions when a student we support enrols. This does not change our fee to you and we will tell you whether an institution is a partner when you ask.
6. Cancellation and refunds
You may withdraw from our services at any time by writing to us. Fees paid to us for work already performed are not refundable; any unused portion of a prepaid service will be refunded on a pro-rata basis within 30 days, less any third-party costs we have incurred on your behalf. Refunds of amounts paid to institutions or authorities are governed by their policies.
7. Testimonials, photographs and success stories
We publish a student's name, photograph, video, institution or comments only with that student's written consent (and a parent's or guardian's where the student is a minor), which can be withdrawn at any time. Testimonials describe individual experiences and are not a promise of similar outcomes. We follow the Central Consumer Protection Authority's 2024 guidelines for the coaching sector on misleading advertisements: we do not claim guaranteed selection, rankings or success rates without disclosing their basis, and we do not use a student's success without consent.
8. Website use
- Content on this website is for general information. It is not legal, immigration, financial or professional advice.
- Institution names, logos and marks belong to their owners and are used to identify them. Their appearance does not imply endorsement of AceLogic by that institution beyond any partnership we describe.
- You may not scrape, copy, republish or misuse the content or forms on this website, submit false enquiries, or interfere with its operation.
- Links to external sites are provided for convenience. We are not responsible for their content or policies.
9. Limitation of liability
To the fullest extent permitted by Indian law, our total liability for any claim arising from our services is limited to the fees you paid to us for the service concerned. We are not liable for indirect or consequential loss, for decisions made by institutions, authorities, lenders or awarding bodies, for changes in their rules, or for loss caused by inaccurate information supplied to us. Nothing in these terms limits liability that cannot be limited by law, including under the Consumer Protection Act, 2019.
10. Complaints
If something has gone wrong, tell us. Write to acelogicinternational666@gmail.com or call +91 88910 75220. We acknowledge complaints within 48 hours and aim to resolve them within 30 days. This does not affect your right to approach a consumer forum or court.
11. Changes to these terms
We may revise these terms from time to time. The version on this page at the time you use our services applies. Material changes will be noted here with the date above.